Digitalisation transforming the concept of quality and standardisation in LogiTech

Kale is now the CMMI-5 appraised, and its impact on our organisation and customers is significant. What does this milestone mean for the organisation and its customers? And what is next after this? Where do we progress?

Out of the whole ocean of software development houses in our country, apparently, there are not even 100 development centres certified at ML5. We achieved this exploit with great resilience and an attitude which refused to quit. The foundational thought behind pursuing this certification was keeping our customers in mind by achieving consistency in all our deliveries through adopting the best CMMi practices. The key outcome of this exercise has contributed towards a renewed mindset among not only the Software Engineering Process Group (SEPG) but even down to the last player of the SDLC team. The organisation benefits immensely with a reduced turnaround time and software quality predictability. With statistical analysis in play, our process health can be measured much in advance, giving us early alerts to keep performing course corrections during the entire development and implementation phase.

How has the perception of quality and standards changed in the industry in the last few years? Are there any trends that are worth noting?

Indian development firms have recently experienced challenges to their global reputation. However, they can regain the trust of the international market by adopting industry-standard practices. By implementing these practices, firms can ensure that their products are of high quality and meet the expectations of their customers worldwide.

The emergence of Artificial Intelligence (AI) and Machine Learning (ML) has revolutionised the software testing arena by offering new possibilities for improving testing processes. For instance, dynamic test data generation allows the creation of complex and varied test data, which is crucial for thorough testing. Self-healing tests can automatically detect and fix issues, reducing the need for manual intervention and increasing efficiency. Additionally, ML-based defect prediction can help identify potential issues before they occur, reducing the risk of critical failures in production.

These capabilities are just the tip of the iceberg regarding AI and ML’s potential in software testing. By embracing these new technologies, firms can improve the quality of their products and stay ahead of the competition. With continued innovation and development in this field, the future of software testing looks bright and promising.

PING technology is revolutionising the airline and ground handling industries, providing numerous benefits to these sectors. Could you elaborate on how exactly they benefit from this cutting-edge technology and what are the latest trends in this field?

Our company offers our valued Air Imports and Exports customers a cutting-edge solution called PING. This innovative technology enables our customers to easily and efficiently digitise their CGM & AWB documents with a simple email, making it extremely popular among the Indian and global forwarding community. Our PING offering in UPLIFT has also significantly driven the adoption of eAWB in major airports and cargo supply chains.

Through our collaboration with global Ground Handling Agents (GHAs), we provide them with the resources necessary to achieve their eAWB objectives. Our Ping technology has helped GHAs streamline their processes and improve their overall efficiency, resulting in a better experience for our customers.

At our company, we take pride in delivering the highest levels of accuracy to our customers. We have achieved an impressive 99.99% data accuracy across four different time zones by utilising advanced OCR technology. This technology automates text reading, ensuring our customers receive the most accurate and reliable information possible.

Within our Quality Management team, there is a good mix of women in the workforce, thereby ensuring gender balance. How does this balance influence productivity and creativity and give Kale any leverage when we deliver multi-national projects?  

At Kale, we recognise women’s vital role in our team’s success. They bring a unique perspective, creativity, and attention to detail essential to our quality-driven approach. In addition to our female colleagues, we acknowledge the immense potential of the dynamic and motivated Gen Zers keen to launch their IT careers by specialising in software testing.

We believe equal opportunity is essential to creating a fair and inclusive workplace. Our commitment to this philosophy is reflected in our policy of maintaining a balanced ratio of team members from diverse backgrounds, regardless of their caste, creed, or gender. Diversity is not only a moral imperative but also a business imperative.

Research shows that inclusive workplaces are more innovative, creative, and successful. By promoting diversity and inclusion, we can attract and retain the best talent, leading to improved organisational performance, increased innovation, and higher employee satisfaction.

At Kale, we are proud to foster an environment where everyone has the opportunity to thrive, contribute, and grow.