Freight Forwarders are recognising the importance of digitisation

The COVID-19 crisis has put emphasis on the importance of Freight Forwarders play in the supply chain. The once ‘invisible hand of international shipping’ is now gaining prominence with technology. Can you throw some light on how a tech-savvy Freight Forwarder is changing the rules of the game?

In today’s digital age, technology is a need of an hour. The Freight Forwarder’s core function and value-added are to properly guide their clients on the requirement related to the shipment. The role of the Freight Forwarder becomes more prominent to ensure that cargo movements remain unaffected during the current pandemic. The industry needs to re-look at the business operations, specifically reducing physical presence for documentation and moving to electronic documents. 92% of industry experts predict digitalisation to add value to freight forwarding companies threatened by various disruptions, and COVID-19 has been the greatest disruption of all time.

e-Commerce was already the next big thing; the pandemic has accelerated its growth. The rise in online sale and e-commerce transactions have given huge opportunities to Freight Forwarders. with more customers willing to pay a premium for faster shipping; it is in the best interest of all companies to offer immediate access to freight rates and delivery schedules. To understand the trends of Logistics, AI (Artificial Intelligence) has been the biggest breakthrough technology and freight forwarder today understands it and has come forward to understand the future trends of the market, helping the freight forwarding industry to evolve with times.

Today, technologies are changing the equation of the freight forwarding industry. Integrated Business automation systems are helping Freight Forwarders to provide the same service levels as their enormous competitors, at competitive or even lower costs, and with much more personalised attention. How is Kale’s freight forwarding system – CORVI enabling this change?

Freight forwarding business is complex, with multiple levels of stakeholders and highly fragmented processes. To drive efficiency, it is imperative to implement an acutely cohesive system that offers enterprise-wide business functionality and security at an affordable cost.

Kale believes in staying with the times CORVI web-based application allows Freight Forwarders to access the system and ensure that all compliance and process are followed. CORVI is one such web-based freight forwarding software system specially designed to meet the end-to-end needs of Freight Forwarders. It integrates every aspect of freight forwarding operations, like consolidation, imports and exports, transhipment, on-forwarding, etc., and drives complete automation. With firmly integrated capabilities, CORVI freight forwarding software offers best-in-class modules to manage global operations in a unified form. Be it freight forwarding, sales & CRM, multimodal operations, document sharing, invoicing or EDI, CORVI manages every aspect single-handedly and eliminates the need for isolated systems to perform disparate forwarding functions.

How do you see the year 2021 for the world of Logistics?

Today, technology has become the industry’s backbone. Many different technologies are being adopted throughout the supply chain and Logistics industry. This pandemic has shown that manual processes don’t help manage huge volumes of data and need streamlined business flow for unique business strategies to cope with the current trends.

Client expectations have risen due to advanced technologies, as information is now at their fingertips. These factors today seem to make the industry receptive towards adopting popular technologies, such as Artificial Intelligence, Augmented & Virtual Reality, Data Analytics, Cloud Solutions, etc. Customer Service will see a new standard in the coming year. Tech interventions like Blockchain technology systems will cut intermediaries and give direct access to data to end customers. This is greatly enhancing the same-day delivery model.

2020 has undoubtedly been a time of significant upheaval within the industry, and 2021 looks just as much a game-changer.