Industry Voice

Industry Voice

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Meet our in-house expert Nitin Master. With more than two-decade in the Logistics industry, he has actively participated in developing and implementing freight forwarding Solutions globally. Read to know his views on how freight forwarders are becoming the real game-changers in these challenging times.

1. COVID-19 crisis has put emphasis on the importance of freight forwarders play in the supply chain. The once ‘invisible hand of international shipping’ is now gaining prominence with technology. Can you throw some light on how a tech savvy freight forwarder is changing the rules of the game?

In today’s digital age technology is a need of an hour. The freight forwarder’s core function and value-added are to properly guide their clients on the requirement related to the shipment. The role of Freight Forwarders become more prominent to ensure that cargo movements remain unaffected during the current pandemic. The industry needs to re-look the business operations specifically reducing physical presence for documentation and moving to electronic documents. 92% of industry experts predict digitalisation to add value to freight forwarding companies threatened by various disruption and COVID -19 has been the greatest disruption of all times.

e-commerce was already the next big thing the pandemic has accelerated its growth. The rise in an online sale, e-commerce transactions have given huge opportunities to Freight Forwarders. with more customers willing to pay a premium for faster shipping, it is in the best interest of all companies to offer immediate access to freight rates and delivery schedules. To understand the trends of the Logistics AI (Artificial Intelligence) has been the biggest breakthrough technology and freight forwarder today understands it and has come forward to understand the future trends of the market helping the freight forwarding industry to evolve with times.


2. Today technologies are changing the equation of freight forwarding industry. Integrated Business automation systems are helping freight forwarders to provide the same service levels of their enormous competitors, at competitive or even lower cost, and with much more personalized attention. How are Kale’s freight forwarding system – CORVI enabling this change?

Freight forwarding business is complex, with multiple levels of stakeholders and highly fragmented processes. To drive efficiency, it is imperative to implement an acutely cohesive system that offers enterprise-wide business functionality and security at an affordable cost.

Kale believes in staying with the times CORVI web-based application, allows Freight Forwarders to access system and ensure that all compliance and process are followed. CORVI is one such web-based freight forwarding software system specially designed to meet end-to-end needs of Freight Forwarders. It integrates every aspect of freight forwarding operations like consolidation, imports and exports, transhipment, on-forwarding etc., and drives complete automation. With firmly integrated capabilities, CORVI freight forwarding software offers best-in-class modules to manage global operations in a unified form. Be it freight forwarding, sales & CRM, multimodal operations, document sharing, invoicing or EDI, CORVI manages every aspect singlehandedly and eliminates the need of isolated systems to perform disparate forwarding functions


3. How do you see the year 2021 for world logistics?

Today, technology has become the industry’s backbone. Many different technologies are being adopted throughout the supply chain and logistics industry. This pandemic has shown that manual processes don’t help manage the huge volumes of data, and need streamlined business flow for unique business strategies to cope up with the current trends.

The client expectations have risen due to advanced technologies as information is now at their fingertips.

These factors today seem to make the industry receptive towards adopting popular technologies, such as Artificial Intelligence, Augmented & Virtual Reality, Data Analytics, Cloud Solutions, etc. Customer Service will see a new standard in the coming year. Tech interventions like Blockchain technology system which will cut intermediaries and give direct access of data to end customers. This is greatly enhancing same-day delivery model.

2020 has undoubtedly been a time of significant upheaval within the industry and 2021 looks just as much a game-changer.