Across Logistics Europe streamlines operations with Kale Logistics’ PING Solution Background

Across Logistics Europe streamlines operations with Kale Logistics’ PING Solution Background

Across Logistics is a leading logistics service provider in Europe, known for its comprehensive and reliable services. As a forwarder, Across Logistics handles a significant volume of air cargo, which requires seamless integration with multiple carriers and ground handling agents (GHAs). To enhance their operational efficiency and reduce costs, Across Logistics sought a solution that could streamline their logistics processes and minimise manual data entry.

Challenges faced

Before implementing Kale Logistics’ PING solution, Across Logistics encountered several operational challenges:

• Long waiting times: Agents often faced long queues to submit documents and pay charges at GHA terminals, leading to inefficiencies and delays.
• High data entry costs: The company incurred substantial costs due to heavy data entry charges imposed by airlines.
• Manual documentation: Managing multiple sets of documents for each shipment was time-consuming and prone to errors, affecting overall productivity.

Reasons for selecting Kale’s PING Solution

Across Logistics recognised the need for a robust solution that could address these challenges by enhancing efficiency and reducing costs. The key reasons for choosing a new software solution included:

• Efficiency improvement: The company sought a solution with better features to streamline its operations and reduce manual effort.
• Cost reduction: By reducing the reliance on phone calls for booking and tracking, as well as minimising courier costs, the company aimed to cut down operational expenses.
• Environmental Impact: Reducing paper handling costs aligned with Across Logistics’ commitment to environmental sustainability.

Why Kale’s PING Solution?

Across Logistics selected Kale’s PING solution for its unique capabilities:

• Unified platform: PING connects multiple carriers and GHAs through a single interface, eliminating the need to enter shipment data into various portals. This integration reduces the need for double data entry, enhancing efficiency.
• Reduction in queues: The solution significantly reduced the waiting times for agents at GHA terminals by enabling electronic submission of documents.
• e-AWB implementation: By implementing electronic Air Waybills (e-AWB), PING eliminated the need for paper-based exchanges, simplifying the air freight process.
• Cost-effective: PING provided cost-saving incentives, such as EDI incentives on ENS/AMS filing, and improved shipment visibility by offering proactive updates from carriers.

Benefits to GHAs and Airlines:

Post-implementation, the PING solution provided several advantages to GHAs and airlines:

• Advanced data availability: Airlines and GHAs received AWB data in their systems before the cargo arrived at the terminal, enabling better preparation and handling.
• Multi-purpose data use: Data entered once into the system could be reused for multiple purposes, including communication with carriers and customs, wherever applicable.

Measurable impact:

The implementation of PING had a measurable impact on Across Logistics’ operations:

• Pandemic resilience: During the COVID-19 pandemic, GHAs faced staffing shortages that led to numerous operational challenges. As a web-based service, PING enabled seamless conversion of AWB PDFs into standard EDI messages, ensuring continuous communication and data exchange with airlines and GHAs.
• Data Digitalisation: PING’s ability to extract data from AWB PDFs and convert it into digital form facilitated smoother and more efficient operations. The data was communicated to airlines and GHAs through multiple protocols, enhancing the overall process efficiency.

By implementing Kale Logistics’ PING solution, Across Logistics successfully streamlined its air cargo operations, reduced costs, and minimised the environmental impact of its activities. The solution not only improved operational efficiency but also positioned Across Logistics as a forward-thinking company, committed to innovation and sustainability in the logistics industry.

Testimonial:

“Kale Logistics’ PING solution has been a game-changer for us at Across Logistics. It has significantly streamlined our air cargo operations by integrating multiple carriers and GHAs into a single platform. The reduction in manual data entry and waiting times at GHA terminals has boosted our efficiency, while the e-AWB implementation has simplified the entire process. Not only have we cut costs, but we’ve also minimized our environmental impact, aligning with our sustainability goals. PING has truly transformed our operations, positioning us as a leader in innovative and efficient logistics solutions.”

— [Giuseppe Di Martino], [IT & Project Manager], Across Logistics Europe