Case Study: Implementing Kale’s GALAXY Solution at a Major Airport

Case Study: Implementing Kale’s GALAXY Solution at a Major Airport

Background

A major airport in India that was previously managed by a Government authority faced significant challenges with manual and paperwork-intensive processes. When the management transitioned to a private entity, there was a clear need for a streamlined, efficient system to manage terminal operations, track shipments, and provide robust reporting capabilities.

Reasons for selecting Kale’s GALAXY Solution

Kale’s GALAXY Solution was chosen for its comprehensive offerings, which go beyond terminal operations to include an integrated solution for the Community (ACS) and the Terminal Operations (GALAXY). This integration empowers the terminal operators with critical information about incoming shipments, enabling them to plan effectively. Key features such as billing, finance interface, EDI Messages Interface, GST Interface, SLA, and BI support daily operations, making GALAXY a well-rounded solution for the airport.

Challenges before choosing Kale

Before the transition to the private entity, the terminal processes were managed manually, resulting in inefficiencies and delays. With the transition to new management, there was a pressing need to digitise operations to capture data accurately, ensure end-to-end tracking, facilitate invoicing, and provide comprehensive reporting.

Addressing pain points with Kale’s GALAXY Solution

Kale’s GALAXY Solution effectively transformed the airport’s operations by converting manual paperwork processes into a system-driven solution. This transition allowed for easy tracking of shipment details and generating reports, providing valuable insights into cargo tonnages and overall operations.

Benefits post-implementation

The implementation of Kale’s solution brought about significant benefits:

• Shift in Cargo Movement: A substantial amount of domestic and some international cargo movement was redirected from a neighbouring major airport, showcasing the efficiency and reliability of the new system.
• Improved Communication: Transparent communication between stakeholders enhanced operational efficiency.
• Real-Time Tracking: Real-time shipment tracking became available, enhancing the visibility and management of cargo movements.
• Data-Driven Insights: Terminal operators gained access to both quantitative and qualitative data, enabling informed business strategy decisions.
• Third-Party Vendor Interface: Effective communication with third-party vendors was facilitated through seamless interfaces

Measurable impact

The measurable impacts of implementing Kale’s GALAXY Solution at the airport include:

• Transparent Communication: Enhanced transparency among stakeholders.
• Real-Time Tracking: Availability of real-time shipment tracking.
• Data Analysis: Access to comprehensive data for strategic analysis.
• Effective Vendor Communication: Improved interface with third-party vendors for streamlined operations.

The integration of Kale’s GALAXY Solution at the airport has not only addressed the challenges of manual processes but also brought about a significant transformation in cargo management. The airport now enjoys improved efficiency, better communication, and comprehensive data insights, positioning it as a competitive logistics and cargo-handling player.

Testimonial

“Implementing Kale’s GALAXY Solution at our airport has revolutionised our operations. The shift from manual to system-driven processes has significantly improved efficiency and transparency. Real-time tracking and data-driven insights have empowered us to make informed decisions, enhancing overall cargo management.”- Chief Information Officer at the airport.