Technology is a great enabler for innovation. And when we talk about antiquated paper-based systems such as those in logistics, technology can goa long way in transforming the mundane to the magnificent. Voice-enabled technology is one such buzzword that offers a plethora of benefits when applied to the logistics industry be it in warehousing applications, or in other areas of the logistics value chain.
Voice-enabled technology has evolved over the past few decades and has become more and more sophisticated in its applications. From the voicerecognition software systems of yesteryears to the Artificial Intelligence driven Siri and Alexa of the technology world, voice-enabled technology has indeed come a very long way.And, voice is a core element of the supply chain of the future. It acts as the bridge between people and technology, connecting human interaction with devices, computers and systems.
In the logistics industry, staying competitive necessitates optimising processes and thereby distributing more goods in less time. This would in turn entail shrinking delivery windows and reducing production costs, with an optimal workforce. These achievements would potentially result in lowering prices for customers, increasing company profits and hiking employee wages. All this becomes possible with Voice. This is so mainly due to its defining role in the next-generation supply chain technologies that streamline and standardise processes.
Voice is partly automation, and partly human interaction. This combination makes it possible to appropriately merge futuristic technologies into the apt warehousing processes of today.
Going forward one can only expect consumer expectations for faster, more accurate delivery of goods to increase. Leveraging futuristic technologies to optimise the supply chain provides a logistics provider with a competitive edge by streamlining workflows. With voice as an enabler and a connector, logistics providers can reap the full benefits of futuristic solutions to today’s challenges– higher throughput,better customer satisfaction, lower cost per order,decrease in returns, improved employee morale and more.
Developments in warehouse management software (WMS), voice verification technology and computer hardware are encouraging system integrators to seek new ways of expanding the benefits of voice